A Caribbean Professional Training Company

Training areas include, Customer Service Management, Delivering Customer Service Excellence, Team Building, People Management, Employee Engagement, Sales with a focus on Relationship Building and Financial Wellness.

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Delivering Customer Service Excellence

Delivering great customer experiences consistently is no longer an option for companies. Products and services are no longer adequate to create loyal customers, customers want to feel emotionally connected to your brand and your people.

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Managing Customer Service

Providing excellent service that delight customers is crucial for organisations that depend on customers for its success. The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.

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Enhancing Employee Engagement

It is a known fact that employees who feel valued and are recognized for the work they do are more productive, responsible and motivated. Employees who are engaged, take pride in their work and support the organisation’s goals

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Customer Focused Sales

In this age of online shopping and technology, the sales process that is focused on relationship building can easily be ignored. For sales organizations to survive in this environment they must be able to build a consistent, repeatable process for maximizing sales
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Strategic Thinking

Strategic thinking is a key component of the strategic planning process. It requires a continuous assessment of a business, an industry, the environment and the application of new business insights. The primary goal is to enhance an organization’s uniqueness in the marketplace to achieve a competive advantage.

It requires individuals to think conceptually, imaginatively, systematically and opportunistically about the future of their organization. This workshop is designed to give participants valuable knowledge and insights on the importance of and role of strategic thinking in the strategic planning process.

“We focus on helping Caribbean Companies build capacity, competence and resilience through organisational redesign and strategic realignment, talent management and development, and training.”

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Team Building

Employees are the heartbeat of every organisation. There is a direct correlation between the organisation’s success and the amount of effort employees exert. Great team work is essential for high performance in any business

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Financial Wellness

A financially capable workforce is more satisfied, more engaged and more productive for their employers. According to the American Psychological Association, the number one cause of stress is money.
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Managing Employee Performance

Performance management is the foundation of performance excellence which is a desired goal of all organizations. Organizations depend on their human resources to build and add value.

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Introduction to People Management

With a host of new challenges and responsibilities to tackle, new managers and supervisors need training that help them adjust in their new role. This workshop introduces participants to the fundamental tenets of management…

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Strategic Planning

Strategic planning is about developing a roadmap for the future. It provides clear direction for organizations. This is best done by engaging the decision makers, stakeholders and all persons important to the organisation in a dialogue that will produce a series of decisions that will ensure the sustainable viability of the organisation.

It anticipates change, focuses on the organisation’s mission and vision and produces a plan that is realistic, comprehensive and integrated across all the organization’s functions. In this workshop participants will explore what is strategic planning, and its various elements.

Maurice Bishop International Airport
GCIC
Ariza Credit Union
Co-op Bank
Hubbard’s
UWI Open Campus
Grenlec
Cooling Tech

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We believe that each organisation is different and presents different opportunities for growth and development. Therefore, our approach is to apply different strategies for each of our clients based on their needs.

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