I am sure that people over a certain age would remember blackberry. It was “the” smartphone to own at that time, even though other phones were available; blackberry was the ultimate. Owning a blackberry carried with it a certain status; now today when I see someone with a blackberry, I do a double take, like…
DetailsThere’s often talk about the need for businesses to provide excellent customer service, because of the value it brings to a business. Your customer service is your passport to customer retention and increased profits; therefore, your priority is to make raving fans out of your customers. A Happy customer is one of your most effective…
DetailsWhen it comes to business and profit the buzz is on ensuring that the customer gets an experience that delights and connects them to the organisation. Companies are also big on their employees being engaged with their brand. But what about the employee experience, is that a big thing, should it be a big thing?…
DetailsWhen we hear the term performance review, we think about an annual review where the employee gets beaten over the head for one year of misgivings or managers get all anxious about having to conduct the review. Conducting performance reviews, isby far, in my experience one of the most feared tasks to be performed by…
DetailsA couple weeks ago I read an article in the Informer asking about good employers, and the writer gave instances of two young people who went looking for work and the plight they suffered at the hands of supposedly “bad” employers. This really had me thinking, because only a week earlier I was talking to…
DetailsEvery day is a school day. I recently did a financial capability workshop with some teenage girls ages 13 through 16 and I was both shocked and hopeful at the same time. Shocked because of what I considered to be a big gap in their learning or maybe I should say what they were taught…
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