I am sure that people over a certain age would remember blackberry. It was “the” smartphone to own at that time, even though other phones were available; blackberry was the ultimate. Owning a blackberry carried with it a certain status; now today when I see someone with a blackberry, I do a double take, like…
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There’s often talk about the need for businesses to provide excellent customer service, because of the value it brings to a business. Your customer service is your passport to customer retention and increased profits; therefore, your priority is to make raving fans out of your customers. A Happy customer is one of your most effective…
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When it comes to business and profit the buzz is on ensuring that the customer gets an experience that delights and connects them to the organisation. Companies are also big on their employees being engaged with their brand. But what about the employee experience, is that a big thing, should it be a big thing?…
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When we hear the term performance review, we think about an annual review where the employee gets beaten over the head for one year of misgivings or managers get all anxious about having to conduct the review. Conducting performance reviews, isby far, in my experience one of the most feared tasks to be performed by…
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A couple weeks ago I read an article in the Informer asking about good employers, and the writer gave instances of two young people who went looking for work and the plight they suffered at the hands of supposedly “bad” employers. This really had me thinking, because only a week earlier I was talking to…
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Every day is a school day. I recently did a financial capability workshop with some teenage girls ages 13 through 16 and I was both shocked and hopeful at the same time. Shocked because of what I considered to be a big gap in their learning or maybe I should say what they were taught…
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A friend and I were discussing the changes people go through when they come into money, whether it is through marriage, an inheritance, or a windfall. She insisted that people’s behaviours do not change, but that their true personality comes out. I don’t know if we all want to be wealthy, but I am sure…
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I was listening to a conversation between two people – a Trinidadian of East Indian descent and a White North American. The conversation was centred around differences in culture and what the Trinidadian said, really gave me cause to pause and reflect, even though my first reaction was one of annoyance. She said that before…
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I don’t know if it’s the way we are socialized as females, but we really don’t ask for the things that we want and the few that do, get criticized for it. We accept things as they are when deep down we know what we want, and we just keep quiet, whether it’s in the…
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In our pursuit of money, we often expend our lives trying to find it. It was the Dalai Lama, who talked about us giving up our health to get money and then when we get the money, we give it up to get our health. We, humans, are very complex and complicated, but that is…
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